Privacy Policy

Last updated: June 2026

GAC Solutions is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

GAC Solutions (ABN 23 918 356 890) is an Australian IT and AI automation provider, registered with ASIC and based in Sydney, NSW. We provide AI automation, managed IT, cloud, and cybersecurity services to businesses across Australia and internationally.

2. What information we collect

We may collect the following personal information:

• Contact details — first name, last name, and email address
• Business details — company name
• Communications — any information you include in the message field of our contact form
• Technical data — IP address, browser type, pages visited, and session data collected automatically when you use our website

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it in a message to us.

3. How we collect it

We collect personal information through:

• Our contact form — when you submit an enquiry or book a free process audit
• Our lead magnet form — when you request our Automation Readiness Checklist
• Direct communications — when you email or call us directly
• Automatically — via cookies and analytics tools when you browse our website (see Section 6)

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the services you request
• Deliver resources you have requested (such as the Automation Readiness Checklist)
• Manage and maintain our business relationship with you
• Send service-related follow-up communications
• Occasionally send marketing communications about our services and resources — you can opt out of these at any time by contacting us at [email protected]
• Improve our website and services using aggregated, anonymised analytics data

We will not use your personal information for any purpose that is unrelated to why it was collected, unless you consent or we are required to by law.

5. Third parties we work with

We engage the following third-party service providers who may process your personal information on our behalf. Each operates under their own privacy policy and appropriate data processing agreements.

• Microsoft 365 / Exchange Online (Australia) — we use Microsoft's cloud email platform to receive and manage email enquiries. Your data is stored in Microsoft's Australian data centres. Microsoft Privacy Statement
• Google Analytics (USA) — provides anonymised website analytics. Data may be transferred to and stored in the United States. Google Privacy Policy
• n8n (self-hosted) — our internal automation platform, used to process contact form submissions and lead magnet sign-ups. This is operated and controlled by GAC Solutions on our own infrastructure.
• Cloudflare (USA) — provides content delivery network (CDN) and security services for our website. Cloudflare may process technical data such as IP addresses for the purpose of security, performance, and bot management. Cloudflare Privacy Policy

Where your personal information is transferred to third parties located outside Australia (including Google and Cloudflare in the United States), we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles, consistent with our obligations under APP 8.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Cookies and tracking

Our website uses the following cookies and tracking technologies:

• Google Analytics cookies — used to collect anonymised data about how visitors use our site (pages viewed, session duration, traffic source). You can opt out via Google's opt-out browser add-on.
• Cloudflare cookies — Cloudflare may set cookies (such as __cf_bm) for bot management and security purposes. These cookies do not track you for advertising.

We do not use advertising cookies, retargeting pixels, or social media tracking cookies.

7. How long we keep your data

We retain your personal information for as long as our business relationship with you is active, or as long as necessary to fulfil the purposes for which it was collected. When your information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

8. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct personal information that is inaccurate, out of date, or incomplete
• Complain about a breach of the Australian Privacy Principles
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time frame (generally within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

9. Contact us

For any privacy-related enquiries, requests, or complaints, please contact us at:

• Email: [email protected]
• Business: GAC Solutions (ABN 23 918 356 890)
• Location: Sydney, NSW, Australia

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website following any changes constitutes your acceptance of the updated policy.